Before the Chatbot: Improving Patient Care Access Begins at the Foundation

Healthcare organizations across the U.S. are rolling out chatbots powered by artificial intelligence to answer patient questions, guide people to care and help navigate the system. The logic is understandable. If patients are already using ChatGPT and other AI tools for health information, healthcare organizations naturally want to meet them where they’re at. As a business leader, I understand the appeal. As an emergency physician, I think the growing interest in healthcare chatbots reveals something more important: how difficult it can be for patients to access care. What looks like an AI…