Connected Care: Reid Health Transforms Clinical and IT Collaboration To Serve Its Rural Community

When Richmond, Ind.-based Reid Health set out to improve its electronic health record (EHR) system, it didn’t approach the transformation as an IT-led project. It started with listening to clinicians and understanding their work firsthand. “Burnout isn’t a soft issue. It’s a systems issue. It shows up in turnover, productivity, patient access, quality and, of course, patient engagement and financial performance,” says CIO Muhammad Siddiqui. “IT’s role isn’t to be an order-taker, and it doesn’t have to be a department of ‘no.’ IT should be a partner that brings structure, safety and execution…