How to Address Enterprise IT Friction To Improve Workflows

While workers may not be hitting the office printer like they used to, technology-based friction still exists in all industries and departments, despite the massive advancements. Healthcare team members know this evolution all too well, from pagers and floppy disks to smartphones and generative artificial intelligence. But just because an organization adopts a new technology with powerful capabilities doesn’t mean workflows will automatically improve. “There is simply no way to remove that friction without being intentional about it. It’s not going to remove itself. It has to be a leader-led…