Kia Owner Catches Dealership "Cannibalizing" Her Vehicle on Camera

Poullard immediately pulled out her smartphone and began recording. In the video, which quickly went viral after being posted to social media, Poullard presses the service department on why her engine had been torn down. After initially claiming nobody had touched the vehicle, the service manager eventually admits on camera that technicians had been pulling parts off her SUV to complete repairs on another customer's car without her knowledge or authorization.