Retail’s new operating model centers on leaner teams, smarter data and physical community

The conversation around AI has moved well beyond experimentation. At the recent Glossy & Modern Retail Brand Leaders Dinner, with partner Global Payments, founders and executives shared how they're using artificial intelligence to automate operations, rethink hiring, build internal knowledge platforms and refine marketing strategies. But despite the rapid adoption, attendees agreed that the businesses best positioned to win will still be those that invest in community, physical retail and experiences AI cannot replicate.