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SMS vs. Email Form Notifications: Which One Actually Gets Read?

Tuesday, September 1, 2026Kacie CooperView original

SMS gets a 98% open rate. Email gets 20–28%. But both numbers come from marketing campaigns, not from the "new quote request just came in" alert sitting in your dashboard.

Here's what each channel is actually good at once it's wired to a form and how to run both without doubling your work.

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