When In-House Break/Fix Works (and When To Call for Backup)

Virtually every school district has it: A closet, back room or office corner cluttered with broken devices that nobody has time to fix. What felt manageable when a device fleet was a year or two old can quickly become overwhelming as Chromebooks, laptops and tablets age and begin needing maintenance or repairs. When K–12 IT teams are already working at maximum capacity and wearing multiple hats, device repairs and hardware maintenance can be one of the tasks that gets pushed to the backburner. But hardware downtime can hinder classroom learning and teacher efficiency, and district budgets can…