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Jacob Morgan | Best-Selling Author, Speaker, & Futurist | Leadership | Future of Work | Employee ExperienceBusiness & Financepodcast

Why the Frontline Workforce is the Future of Work (And How Spectrum Is Proving It)

Monday, February 23, 2026Jacob MorganView original

Investing in the frontline isn't just a HR strategy—it’s the engine of customer experience. Spectrum’s Paul Marchand shares how empowering workers drives the "flywheel" of business growth.

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