At Pioneer, we shared our vision of a single Customer Agent working across the customer lifecycle. Fin for Sales is a big step towards that vision, and brings Fin to the start of the customer journey.
The best product signal often comes from the least scalable work. Here's how Intercom's swarm model turns individual customer insights into features that reach everyone.
Last week, we announced Apex, the world's first specialized customer service LLM. We're now going to allow you to access all of this power and all of our core models directly via API.
Over the past four weeks, we've shipped major improvements to Procedures and Simulations, enhanced the Fin Voice experience, and made it significantly easier to set Fin up as a personalized shopping assistant.
Deeply integrating AI reshapes how support scales and contributes to growth. Here's how deeper integration compounds impact, and why that makes business value easier to articulate across the organization.
