Every time you launch a product, your Agent's knowledge base needs to keep pace. Here's the NPI process Fin uses to make Agent readiness part of every release.
If nobody on your team owns how your AI Agent communicates, it defaults to sounding like an LLM. Conversation design is the discipline that fixes that.
Without access to your backend systems, your AI Agent can answer questions, but it can’t take action. A customer asks to change their payment plan, they get a clear explanation, but a support rep still has…
Speed-to-lead made sense when the lag was unavoidable. An AI Agent removes it. Here’s what that means for how you build, staff, and measure your sales org.
Every system has limits. Competence is knowing where they are, measuring them, and moving them before customers reach them. Here's how we do this at Fin.
Operator is a powerful Agent that helps you manage, optimize, and continuously improve your AI-first support organization. Here's more insight into how we built it.
We used freed-up capacity from Fin to spin up a consultative support function, which has changed the way we operate and driven meaningful business results.
At Pioneer, we shared our vision of a single Customer Agent working across the customer lifecycle. Fin for Sales is a big step towards that vision, and brings Fin to the start of the customer journey.
The best product signal often comes from the least scalable work. Here's how Intercom's swarm model turns individual customer insights into features that reach everyone.
Last week, we announced Apex, the world's first specialized customer service LLM. We're now going to allow you to access all of this power and all of our core models directly via API.
Over the past four weeks, we've shipped major improvements to Procedures and Simulations, enhanced the Fin Voice experience, and made it significantly easier to set Fin up as a personalized shopping assistant.
Deeply integrating AI reshapes how support scales and contributes to growth. Here's how deeper integration compounds impact, and why that makes business value easier to articulate across the organization.
