Google helps develop ‘Ask Macy’s’ AI agent

Google and Macy’s have developed an artificial intelligence (AI) agent called “Ask Macy’s.” Using Google’s Gemini Enterprise for Customer Experience offering, the department store operator has launched a beta version of its chat interface, Macy’s AI. The launch began with “a small percentage of the [retail] site’s users” (which the companies did not disclose) and […]

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