Report: Friendly fraud on the rise, merchants using AI to mitigate damages

More than eight in 10 retailers have reported an increase in friendly fraud, according to findings in a report from Chargebacks911, which features insights into where artificial intelligence (AI) fits into the prevention. Friendly fraud refers to when cardholders dispute legitimate transactions. Chargebacks911 provides technology for chargeback prevention and remediation. In its 2026 Chargeback Field […]

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